Customer Success Agent

  • Pozuelo de Alarcón
  • Sector: Otra Actividad
  • Publicada hace 4 meses
  • Jornada completa
  • Experiencia mínima: 1 Año
  • Nº de vacantes: 1

Descripción del puesto de trabajo

- Project manage the onboarding process for both small and medium-sized accounts.
- Provide customer support and technical support via email (Helpdesk).
- Drive resolution of technical issues as they arise.
- Build strong relationships and maintain frequent engagement with assigned customers and drive continued value of our products and services.
- Collaborate with Production, Sales, IT, and Marketing to provide the client with the best experience and to drive upselling opportunities.
- Monitor and Analyze account specific data and provide corrective measures as necessary to ensure best implementation of our products.

Categoría: Otro

Nivel: Empleado

Estudios mínimos: Bachillerato

Tipo de contrato: Indefinido

Requisitos

- 1+ years of relevant experience (sales/customer service).
- Bachelor’s Degree required.
- Impeccable written and verbal communication skills in German or French and English or Spanish.
- Solid Excel and Powerpoint capabilities.
- Salesforce experience (preferred)
- Zendesk experience (preferred)

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