Customer Support Engineer

  • Pozuelo de Alarcón
  • Sector: Otra Actividad
  • Publicada hace 28 días
  • Jornada completa
  • Experiencia mínima: 2 Años
  • Nº de vacantes: 1

Descripción del puesto de trabajo

- Responsible for the technical parts of the processes for the implementation of customer success.
- Coach and advice customers during the implementation of technical solutions.
- Develop, prepare, and nurture customers for advocacy.
- Be a crucial part of a customer experience across all channels and interactions
- Advocate customer needs/issues cross-departmentally.
- Lead CS’ relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product. .
- Supervise product quality and suitability to customers’ needs during design/ implementation and give final OK before launching to pro.

Categoría: Otro

Nivel: Empleado

Estudios mínimos: Formación Profesional Grado Superior

Tipo de contrato: Indefinido

Requisitos

- Computer science bachelor's degree or equivalent.
- Fluent English.
- 2+ years of relevant experience.
- Demonstrated project management skills.
- Customer-service oriented


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