- Responsible for the technical parts of the processes for the implementation of customer success.
- Coach and advice customers during the implementation of technical solutions.
- Develop, prepare, and nurture customers for advocacy.
- Be a crucial part of a customer experience across all channels and interactions
- Advocate customer needs/issues cross-departmentally.
- Lead CS’ relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product. .
- Supervise product quality and suitability to customers’ needs during design/ implementation and give final OK before launching to pro.
Estudios mínimos: Formación Profesional Grado Superior
Tipo de contrato: Indefinido