Customer Success Agent - DACH

  • Madrid
  • Sector: Servicios de RR.HH.
  • Publicada hace 3 meses
  • Jornada completa
  • Experiencia mínima: -
  • Nº de vacantes: 1

Descripción del puesto de trabajo


- Project manage the onboarding process for both small and medium-sized accounts.
- Provide customer support and technical support via email (Helpdesk).
- Drive resolution of technical issues as they arise.
- Build strong relationships and maintain frequent engagement with assigned customers and drive continued value of our products and services.
- Collaborate with Production, Sales, IT, and Marketing to provide the client with the best experience and to drive upselling opportunities.
- Monitor and Analyze account specific data and provide corrective measures as necessary to ensure best implementation of our products.

We offer work from home!

Categoría: Atención al cliente

Nivel: Empleado

Estudios mínimos: Bachillerato

Tipo de contrato: Indefinido

Requisitos

- Impeccable written and verbal communication skills in German
- Complex problem-solving skills, detail-oriented, and an analytical mind is necessary.
- Self-starter who is also a team-player.
- Salesforce experience (preferred)
- Zendesk experience (preferred)


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