Housekeeping Manager Hotel in Amsterdam

Amsterdam

Hostelería / Turismo / Restauración

Categoría: Turismo

Nivel: Ejecutivo

Publicada hace 2 meses

Jornada completa

Tipo de contrato: Indefinido

Experiencia mínima: 2 Años

Estudios mínimos: Diplomado

Nº de vacantes: 1

Housekeeping Manager Hotel in Amsterdam

Descripción del puesto de trabajo

We are looking for a Housekeeping Manager for a Hotel in Amsterdam.

JOB SUMMARY
Supports the daily shift operations of Housekeeping. Ensures property guestrooms, public space, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Schedules employees to business demands and tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.

Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Requisitos

At least 2 years of experience as a Housekeeping Manager in the Hotel Industry
Degree in Hotel Management, Hospitality, Business Administration, or related.
English proficiency is a must. Spanish is a plus.

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