We are currently seeking a General Manager for a prestigious boutique hotel located in Southern Ireland, affiliated with Relais & Châteaux.

As the leader of the property, the General Manager will assume responsibility for all operational facets, encompassing guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.

This role demands a delicate balance between engaging with clients, leading the team, managing products, and handling administrative duties (80% floor / 20% office).

Key Responsibilities:

Provide inspirational leadership and mentorship to cultivate exceptional guest service.
Oversee recruitment, hiring, training, work assignment, and retention of staff.
Continuously evaluate team members' performance and promote high-quality guest engagements.
Act as the ambassador and the face of the hotel.
Handle and resolve complaints to the satisfaction of guests and ownership.
Maintain a keen focus on cost management and ensure monthly performance aligns with the budget.
Actively participate in the facility management of rooms, common areas, grounds, and engineering systems.
Contribute to the development and enforcement of hotel operating controls, SOP’s, policies, procedures, and service standards.