Descripción del puesto de trabajo
JCI Talent is recruiting a Director of Operations for the Spanish Market for an international Focused Service hotel company expanding its portfolio.
Reporting to: COO
Job Purpose:
- Providing Leadership and Direction to the Hotel Managers in their geographical region
- Maximising financial returns at the Hotels by managing cost base and driving sales
- Providing and support and mentorship for Hotel Managers in the delivery of the Local Sales
Plan:
- Delivering the Customer Experience; Brand standards and Quality Scores
- Delivering the development of the Operational Teams; Building a pipeline of Hotel Managers across all jurisdictions
- Taking responsibility for Health and Safety
- Act as the Project lead new hotel openings in all regions
- Establishing and maintaining supply chains (Housekeeping, Linen)
- Providing input to development team on proposed new sites
Main Duties and Responsibilities:
- To provide Operational leadership for the company to assure the strategic growth and development in the region.
- To be accountable for the overall performance of the hotels across in the region, delivering sustainable financial performance.
- Take overall accountability for compliance with local legislative requirements.
- Manage the ongoing profitability of the hotels, collaborating closely with the commercial team to ensure revenue targets are met and exceeded.
- Collaborate with the revenue team to ensure best rates are set according to local market trends.
- Be accountable for meeting and exceeding guest satisfaction targets.
- Take responsibility for recruiting, developing and motivating Hotel Managers and cluster Managers to deliver the Company’s long term growth strategy.
- Manage the H&S Manager to ensure legal compliance.
- Collaborate with the property team to manage hotel maintenance, reducing the number of offline rooms and ensuring any work carried out is kept within the given budgets.
- Ensure all costs are controlled and revenue opportunities are effectively sourced and delivered.
- Take oversight of the Operational teams to ensure career progression and effective succession planning within the Group.
Requisitos
- Extensive Hospitality experience
- Experience in focused service hotels
- Experience in hotel pre-openings
- At least 5 years of experience as Hotel Manager / General Manager
- Strong cost mindset
- Used to working in a lean organisation, able to be hands on as well as strategic
- Pro-active and self-sufficient
- Entrepreneurial approach, prepared to shake things up and try new approaches
- Very strong people management with focus on growing HMs and developing to support fast growing organisation
- Ability to drive sales and control costs within a framework where Revenue and Marketing are managed centrally
- Excellent leadership skills
- Excellent communication skills; able to adapt style to different audiences
- The successful candidate will need to be able to demonstrate clear strategic thinking, yet remain hands on, with a proven track record in delivery to deadline and within budget. He/She will need to be able to work in an entrepreneurial set up that has high
growth ambitions.
- Proficient in Spanish and English.
ES
PT
EN
EU
GL